Every Order Plants 5 Trees - UK Shipping £2.99 (Free On £50+ Orders)

Shipping & Returns

For all orders we aim to dispatch them within 3-5 working days of receiving them at the factory. You will receive a shipping notification as soon as your order is on the way.

UK :

Standard Royal Mail Tracked 2-3 Day Service - £2.99 (Free On All Orders Over £50)

EUROPE :  

Royal Mail Tracked International 5-7 Working Days - £8.99 (Free on orders over £150)

ROW & USA : 

Royal Mail Tracked International 5-7 Working Days - £10.99 (Free on orders over £200)

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It is the full responsibility of the customer to provide the correct shipping address - once you have placed your order, please contact team@basiclyco.com within 10 minutes if you need to change the delivery address. After this time we will use the original address provided. We are not liable for any wrong addresses provided and if you are unable to receive your parcel.

Once the goods have been shipped and a delivery attempt made, they are the full responsibility of the customer. 

If no one is available at the delivery address to sign for the goods, Royal Mail will leave a card with details for re-delivery and/or collection. Organising a redelivery is the responsibility of the customer.

Basicly do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility, if you fail to receive your parcel.

We do not deliver to P.O. Box, BFPO or freight forwarding addresses.

Depending on the policy of non-UK banks in some cases we are only able to deliver to your debit/ credit card billing address.

RETURNS

Returns are at the customers cost (and the planets) so please take care. Prior to ordering please pay particular attention to the size charts which are accurate to avoid any problems in sizing or contact the team in advance of your order who are here to help. team@basiclyco.com 

THE BASICLY COMMITMENT

We despatch goods as quickly as possible. The goods will be packaged securely and labelled clearly. If any item you have chosen is not available we aim to contact you via your e-mail address or via telephone within 1 working day of receiving your order. 

FEEDBACK

If you have any feedback about the service you have received please email us at team@basiclyco.com