Every Order Plants 5 Trees - UK Shipping £2.99 (Free On £50+ Orders)

Frequently asked questions

ORDERS & SHIPPING

How long before my order ships?

Our team in get to work as soon as the oder is placed and we dispatch it within 3-4 working days but often quicker.

For order queries, please email the team on team@basiclyco.com

Where do you ship?

We ship worldwide at competitive prices. We currently only offer a standard shipping rate for all domestic & international parcels. 

What is your returns policy?

Returns should be made within 28 days of receiving your order but returns are at the customers cost, and the planets of course so please be careful. Please contact our customer service team to arrange your return on : team@basiclyco.com 

Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

• If we sent you the wrong item or the item is not as ordered.

• If the item itself damaged or faulty

Do you offer exchanges?

We do not offer exchanges. The best thing to do is place another order for the product you need and return the original stating you would like a refund. 

What if you’re out of my size?

Please add your email to the out of stock product you are waiting for which can be found on the products actual page. As soon as it comes into stock you will be notified before anyone else. 

What size am I?

Please see our comprehensive size charts on each products individual page. Our products tend to come up similar to other high street brands. If in doubt, always size up as this is the most common error customers make.  

Do you offer gift cards?

Not at the moment.

What forms of payment do you accept?

We accept most credit and debit cards and also accept pay pal & apple pay  payments.

What currency are your prices in?

Our prices are in pound sterling.

 

GENERAL

Do your t-shirts shrink at all in the wash?

Our products are all pre washed to avoid shrinkage however in some rare cases you can experience 3-5% shrinkage maximum. Please refer to the care instructions before washing.

What are your ethical manufacturing certifications?

GOTS is the Global Organic Textile Standard label. The strictest certification for textiles made from organic fibres. GOTS tracks the entire chain of production from farm to factory: from harvesting of the cotton, weaving of fibres, assembly of items, to the final product before printing, including even the export of our clothing! It certifies that our cotton is GMO-free and is grown without the use of chemicals and is processed and dyed without using any banned toxic substances.

GOTS also ensures compliance with the labour standards of the International Labour Organisation throughout the chain of production.

RECYCLED POLYESTER

We use recycled polyester as a complement (up to 15%) to organic cotton in some of our sweatshirts. To ensure that our sweatshirts are nice and soft against your skin, it is never in direct contact with the polyester, which is sandwiched between two layers of organic cotton.

OUR GRS CERTIFICATION: WE ARE RECYCLABLE!

The Global Recycled Standard label certifies that the materials used are recycled: in the case of polyester, from plastic bottles, and for cotton, from cutting waste. GRS also guarantees compliance with social and environmental criteria such as treatment of waste water, the absence of certain toxic additives and respect for working conditions in our partner factories.

OEKO-TEX: TRUST YOUR CLOTHES WITH YOUR EYES CLOSED!

You can’t buy trust. It has to be earned. OEKO-TEX Standard 100 certifies the absence of harmful chemical substances in all our products thanks to the “Confidence in textile” label. An independent testing and certification system that ensures that all raw, semi-finished and finished textile products are processed in a way that prioritises:

  • The precautionary principle, which prohibits certain potentially harmful substances even where they are not (yet) legally banned 
  • The absence of chemical substances that are harmful to health and the environment 
  • A restriction on the lead content of dyes

PETA CERTIFICATION

We are also proud to announce that our suppliers are PETA certified. This means that they do not conduct or commission any animal tests on ingredients, formulations, or finished products and pledge never to do so. On top of this, our apparel is made from 100% vegan materials so you can be confident that no harm came to anyone during its creation.